Website Concierge
Your Website, Managed & Secure.
Enterprise-grade website care, proactive maintenance, and AI-powered threat hunting — whatever your platform, we can handle it. From WordPress to custom stacks — we've got you covered.
Choose Your Coverage
Essential
Basic monitoring, daily backups, and email-based support when you need it.
+ $37.50 setup fee
- Daily automated backups
- Website health monitoring
- Security posture checks
- Email-based support
- 3 most recent backups retained
Professional
Scheduled maintenance, plugin updates, and performance checks — we keep everything running.
+ $75 setup fee
- Everything in Essential
- Scheduled maintenance
- Plugin & theme updates
- Routine performance checks
- Proactive monitoring
- Live chat support
Enterprise
AI-driven threat hunting and preventative fixes — resolve flaws before they impact you.
+ $125 setup fee
Custom packages available
- Everything in Professional
- AI-driven analysis
- Active threat hunting
- Preventative flaw resolution
- Priority support
- Live chat support
- 30-min initial consultation included
Bulk Discounts for Developers & Resellers
Managing multiple websites? Volume pricing scales with your portfolio.
| Tier | Websites | Essential | Professional | Enterprise | Hosting |
|---|---|---|---|---|---|
| 0 | 1–2 sites | $75.00 | $150.00 | $250.00 | — |
| I | 3–5 sites | $63.75 | $127.50 | $212.50 | 40% off |
| II | 6–10 sites | $61.50 | $123.00 | $205.00 | 40% off |
| III | 11+ sites | $60.00 | $120.00 | $200.00 | 40% off |
Tiers I–III also qualify for 40% off web hosting plans. Contact us to set up your reseller account.
Support Channels
Chat
Real-time chat for quick questions and minor issues.
Mon–Fri 5:00pm–7:30pm · Sat 10:00am–3:00pm Pacific
Available on Professional & Enterprise plans.
Phone
Treated as a consultation — must be scheduled in advance. Prepaid in 2-hour blocks at $65/hr.
Available to all concierge clients by appointment
Compare Coverage
| What You Get | Hosting Only | Essential | Professional | Enterprise |
|---|---|---|---|---|
| Daily automated backups | ||||
| Infrastructure support (network, uptime) | ||||
| Website health monitoring | ||||
| Security posture checks | ||||
| Email-based support | ||||
| Scheduled plugin & theme updates | ||||
| Routine performance checks | ||||
| Proactive maintenance | ||||
| AI-driven performance analysis | ||||
| Active threat hunting & prevention | ||||
| Priority support | ||||
| Site fixes (hourly without concierge) | ||||
| New features & custom dev work | — | $65/hr | $65/hr | $65/hr |
Hosting-only clients receive infrastructure support & backups. Site-level fixes are billed hourly at $65/hr without a concierge plan.
Standard Inclusions (All Tiers)
All tiers support WordPress, custom PHP, static sites, and most modern web platforms.
Daily Automated Backups
Stored securely on our servers
Retention Policy
Up to 3 most recent backups per site
Operational Focus
Website health, security, & core functionality
Service Terms & Scope
Routine maintenance, security monitoring, performance tuning, and reactive fixes for existing configurations — everything needed to keep your site healthy and secure.
- Website health monitoring
- Security posture & core functionality
- Plugin, theme, and CMS maintenance
- Performance checks & optimization
- Daily automated backups (3 retained)
- Rapid restoration from backups
New features, custom coding, design changes, and extensive architecture modifications are development work — billed at $65/hr with a 2-hour minimum.
- New feature implementation
- Custom coding & development
- Design changes
- Site architecture modifications
- Content creation & SEO strategy
- Graphic design
- Third-party API integrations (unless scoped as a project)
Server Management covers the infrastructure layer — Linux servers, cloud environments, networking. Website Concierge covers the application layer — the site itself, its plugins, theme, and health. They complement each other.
Concierge is your proactive insurance policy. It keeps your site running smoothly day-to-day. When you need new features or custom work, that's a Software Development or AI Consulting engagement. Bundle them to maximize operational efficiency.
Peace of Mind, Not Just Maintenance
The goal is to transition from a "set-it-and-forget-it" mindset to an active partnership in website health. Your website stops being something you worry about and starts being something that works for you — with enterprise-grade uptime, security, and performance, handled by someone with two decades of infrastructure expertise.
Frequently Asked Questions
Simple brochure or small business sites that don't change often. You need basic monitoring, backups, and the ability to submit a request when something breaks.
Active websites — blogs, e-commerce, membership sites, or any site with frequent content updates, plugins, or themes. We proactively maintain everything so you don't think about it.
AI-driven analysis and active threat hunting. We proactively scan for vulnerabilities and fix them before they impact operations. Best for high-traffic sites and sites handling sensitive data.
Server Management covers the infrastructure layer (OS, cloud, networking). Concierge covers the application layer (the site itself). Server Management keeps the engine running; Concierge keeps the car clean and tuned.
Absolutely. If we're building your site or managing your servers, adding concierge ensures ongoing care at a flat rate instead of hourly. Small fixes get handled under your plan without burning development budget.
Your hosting includes infrastructure support and backups. Concierge adds site-level care at a flat rate instead of hourly. If you submit support tickets for site fixes, concierge will save you money.
Month-to-month. No contracts. Cancel anytime with 30 days' notice. You can upgrade or downgrade tiers at any time.
One plan covers one website. For multiple sites, purchase separate plans or contact us about a custom arrangement.